At Imperial Class, we want you to be completely happy with your purchase. If something isn’t right, we’ll do our best to make it right.
Non-Branded Items (Plain Clothing)
If you’ve ordered plain or non-personalised items, you can return them within 14 days of receiving your order for a full refund or exchange.
Returned items must be:
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Unworn and unwashed
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In their original packaging with all tags still attached
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Free from marks, odours, or damage
Once we’ve received and inspected your return, we’ll process your refund within 5–7 working days.
Branded or Customised Items
Items that have been embroidered, printed, or otherwise personalised cannot be returned or refunded, unless they are faulty or incorrect.
Please double-check all spellings, sizes, and garment colours before confirming your order — we can’t make changes once production has started.
If your branded item arrives damaged or with an error on our part, please contact us within 7 days of delivery with photos and your order details. We’ll replace or refund the affected items as quickly as possible.
How to Return
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Email our team at [your email address] with your order number and reason for return.
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We’ll provide return instructions and a return address.
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Package your items securely — we recommend using a tracked postal service as we can’t be responsible for lost parcels.
Exchanges
If you need a different size or colour (non-branded only), simply mention it when contacting us. We’ll arrange the exchange once we’ve received your returned item.
Refunds
Refunds are made to the original payment method used at checkout. Depending on your bank or card provider, it may take several days for the funds to appear in your account.